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PRIVACY POLICY

Last updated February 4, 2026

Effective Date: February 4, 2026

This Privacy Policy explains how TradeControl ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website tradecontrolapp.com (the "Website") or contact us for support or other inquiries (collectively, the "Services").

By using the Services, you acknowledge you have read and understood this Privacy Policy.

1. WHO WE ARE

For legal identity and contact details, please refer to our Terms of Service.

2. SCOPE

This Privacy Policy covers the Services. It does not cover third-party websites, platforms, brokers, data feeds, or marketplaces (for example, NinjaTrader and NinjaTrader Ecosystem) that you may use to download, purchase, or use our software. Those third parties have their own privacy policies.

3. INFORMATION WE COLLECT

We collect information in the following ways:

3.1 Information You Provide

  • Contact information: name, email address, and any information you include in messages you send to us.

  • Support information: logs, screenshots, configuration details, or other information you share when requesting support.

  • Business inquiries: any details you provide if you contact us about licensing, team pricing, or professional services.

3.2 Information Collected Automatically

When you visit the Website, we (and our service providers) may collect:

  • Device and connection data: IP address, browser type, device identifiers, operating system, and language.

  • Usage data: pages viewed, approximate location (derived from IP), referring pages, and timestamps.

  • Cookies and similar technologies: see Section 6.

3.3 Information From Third Parties

If you obtain our software through a marketplace or platform, we may receive limited information from that third party (for example, purchase confirmation, subscription status, or license/entitlement identifiers) as needed to provide support, manage access, or prevent fraud. The exact data depends on the third party and your settings with them.

4. HOW WE USE INFORMATION

We use personal information to:

  • Provide, operate, and improve the Website and Services.

  • Respond to inquiries and provide technical support.

  • Communicate about updates, changes, or important notices related to the Services.

  • Monitor for security issues, prevent fraud, and enforce our terms.

  • Comply with legal obligations and resolve disputes.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information in these situations:

  • Service providers: to vendors who help us host, secure, and operate the Website and communications (for example, hosting, email, security, analytics). They are permitted to process personal information only for the services they provide to us.

  • Legal and safety: to comply with law, court orders, or lawful requests, or to protect the rights, safety, and security of us, our users, or others.

  • Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

6. COOKIES AND TRACKING

We may use cookies and similar technologies to:

  • enable core site functionality,

  • remember preferences,

  • understand how the Website is used (analytics),

  • protect against abuse and attacks.

You can control cookies through your browser settings and other tools. If you disable cookies, some parts of the Website may not function properly.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. INTERNATIONAL USERS AND TRANSFERS

If you access the Services from the United States or any other region, you understand that your information may be processed and stored in jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your location.

10. YOUR U.S. PRIVACY RIGHTS

Depending on where you live in the United States, you may have rights regarding your personal information.

10.1 California (CCPA/CPRA) Notice

California residents may have the right to:

  • Know what personal information we collect, use, and disclose.

  • Request deletion of personal information (subject to exceptions).

  • Request correction of inaccurate personal information.

  • Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising).

  • Limit the use or disclosure of sensitive personal information (we do not use sensitive personal information for purposes that require an opt-out under CPRA).

  • Not be discriminated against for exercising privacy rights.

Categories of personal information we may collect include identifiers (such as email address and IP address), internet activity information (usage data), and customer support communications. We use these categories for the purposes described in Section 4.

How to submit a request: use the contact method identified in our Terms of Service and include the subject line "Privacy Request". We may need to verify your identity before fulfilling your request. You may designate an authorized agent to submit a request on your behalf; we may require proof of authorization and identity verification.

10.2 Other U.S. State Privacy Laws

Residents of certain states (such as Colorado, Connecticut, Virginia, and Utah) may have rights to access, delete, correct, and obtain a copy of personal information, and to opt out of certain processing (such as targeted advertising or certain profiling). We do not engage in targeted advertising based on cross-site tracking.

If your request is denied and your state law provides an appeal right, you may appeal through the same contact method and state that you are appealing the decision.

11. CHILDREN'S PRIVACY

The Services are not intended for children under 13 and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us using the contact method identified in our Terms of Service, and we will take reasonable steps to delete it.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.